Alaska Airlines was the first U.S. airline to adopt Ditto, giving crew members powerful collaboration tools with real-time data, even when network connectivity is unavailable, and supplying enterprises with analytics that were previously inaccessible.
With the Edge Sync Platform powering Alaska Airlines' crew-to-crew collaboration app, flight attendants are able to more efficiently perform internal processes such as guest services and delivery of onboard products.
“Ditto is excited about the opportunity to help Alaska Airlines digitize its critical crew processes. Our Intelligent Edge Platform enables Alaska Airlines' enterprise app to truly work at the edge which is where crew do their jobs. So, it's essential for them to access real-time safety data and passenger preferences, regardless of internet status, in order to perform their jobs well. Without the digitization of key processes, airlines miss out on crucial data and analytics as well as communications capabilities that are important for greater operational efficiencies and more highly optimized customer experiences,” said Adam Fish, Ditto co-founder and CEO.
“Our approach to developing frontline tools prioritizes close partnership with our Flight Attendants during each step of development. Ditto has been a great partner in ensuring our tools are seamless for our Flight Attendants. With their help, we have been able to support our workgroup by providing visibility of one another's inflight mobile device to see when an order has been delivered in real-time.”